Privacy Policy

TNISA Learning Hub respects the privacy of visitors, learners, parents, guardians, tutors and other individuals who interact with our website.

This Privacy Policy explains how personal information may be collected, used, stored, shared and protected when you visit our website, submit an enquiry or engage with our educational support services.

We aim to handle personal information responsibly and in accordance with applicable South African data protection law, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

Please read this policy carefully. If you have questions about how your information is handled, contact us using the details at the end of this policy.

TNISA Learning Hub provides educational support and learning-related services. These may include homeschooling support for Grades R–9, tutoring, educational baseline assessments, career exploration, tutor development, educational resources, mentorship and educational advocacy.

Website: https://www.traumaneuro.co.za
Email: education@traumaneuro.co.za
Telephone: +27 79 757 0393

Responsible legal entity and registered details: to be confirmed.

Depending on the service you request and the features you use, we may collect:

• Contact information: your name, email address and telephone number.
• Enquiry information: the service you are interested in, your message and your preferred contact method.
• Learner information: age, grade, educational level, learning goals and relevant educational information voluntarily provided to help us respond to a request.
• Parent or guardian information: information needed to communicate with a parent or guardian about a learner.
• Service-related information: information reasonably necessary to arrange or provide a requested educational service.
• Technical information: limited technical information, such as your IP address and browser details, that our website hosting provider may record in server logs when you visit.

We aim to collect only information that is relevant and reasonably necessary for the purpose for which it is requested.

Please do not submit identity documents, detailed medical histories, passwords, financial account information or other highly sensitive information through a general website enquiry form.

The enquiry form on this website does not store your details on the website. When you submit it, it opens your own email app with your enquiry filled in. Your information only reaches us if you choose to send that email to education@traumaneuro.co.za.

We may use personal information to:

• Respond to enquiries and requests.
• Explain our services and assess whether a service may be suitable.
• Communicate with parents, guardians, learners and other prospective clients.
• Arrange educational support, assessments, tutoring or other requested services.
• Develop educational recommendations where this forms part of a service you have requested.
• Maintain appropriate administrative records.
• Improve website performance and usability where applicable.
• Protect the website, prevent misuse and address security concerns.
• Meet legal obligations and establish, exercise or defend legal rights where necessary.

We will not use personal information for an unrelated purpose without an appropriate lawful basis.

Some TNISA Learning Hub services are intended for children and school-age learners.

We recognise that children's personal information requires particular care. Where POPIA requires consent from a competent person for the processing of a child's personal information, we will seek that consent or rely on another applicable legal authorisation.

A parent or guardian may be asked to provide relevant information and participate in arrangements for a learner's educational support.

We aim to collect only the information needed to respond to the enquiry or provide the requested service. We do not ask children to disclose unnecessary personal or sensitive information through general website forms.

Where an educational service involves reviewing a learner's work, observing learning performance or preparing recommendations, relevant information may be used to support that educational purpose.

Educational baseline assessments and career exploration are not medical, psychological or diagnostic assessments.

Information collected for educational support will be handled according to the purpose of the service, applicable law and any relevant service agreement.

Please contact us if you wish to enquire about access to, correction of or other appropriate handling of information relating to a learner.

Depending on the circumstances, personal information may be processed where:

• You have given valid consent.
• Processing is necessary to take steps at your request or perform an agreement.
• Processing is required by law.
• Processing is necessary for another lawful ground recognised under applicable legislation.

Where consent is the basis for processing, you may withdraw it, subject to applicable legal requirements and the consequences of withdrawing consent. Withdrawal of consent does not automatically make previous lawful processing unlawful.

We do not intend to sell personal information.

Information may be shared where reasonably necessary with service providers that support the operation of the website or delivery of a requested service, or where disclosure is required or permitted by law. At present this includes our website hosting provider and the email services used to receive and reply to enquiries.

Where applicable, appropriate safeguards should be considered when service providers process personal information on our behalf or information is transferred across borders.

This website does not use analytics tools, advertising trackers or its own cookies to track visitors.

Our hosting provider may keep standard technical logs, such as IP addresses and request times, to deliver and secure the website.

The website loads its fonts from Google Fonts. When a page loads, your browser contacts Google's servers, which may receive your IP address and browser details. Google's handling of this information is governed by Google's own privacy policy.

If we add analytics, cookies or other third-party tools in future, we will update this section.

We aim to take reasonable and appropriate steps to protect personal information against loss, unauthorised access, disclosure, alteration or destruction.

No website or electronic transmission can be guaranteed to be completely secure. Access to personal information should be limited to authorised people and service providers who need it for legitimate purposes.

If a security compromise affecting personal information occurs, we will take appropriate steps in accordance with applicable legal requirements.

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, contractual and operational requirements.

Retention periods may differ depending on whether information relates to an enquiry, an active service, educational records, administrative obligations or a legal matter.

Where information is no longer needed and there is no lawful reason to retain it, it should be securely deleted, destroyed or de-identified as appropriate.

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to relevant personal information.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion or destruction where legally appropriate.
• Object to certain forms of processing where the law provides that right.
• Withdraw consent where processing is based on consent.
• Raise a complaint about the handling of your personal information.

Requests can be sent to education@traumaneuro.co.za. We may need to verify your identity and, where relevant, your authority to act for a child or another person.

Some requests may be limited by legal obligations or other lawful grounds for retaining or processing information.

Our website may contain links to third-party websites or services. These websites operate under their own privacy practices and terms.

We are not responsible for the privacy policies or security practices of external websites. Review their policies before submitting personal information to them.

We may update this Privacy Policy when our services, website features or legal obligations change. The latest version will be published on this page with an updated revision date.

For questions, requests or concerns about personal information:

TNISA Learning Hub
Email: education@traumaneuro.co.za
Telephone: +27 79 757 0393

Where appropriate, you may also contact South Africa's Information Regulator regarding concerns about the processing of personal information. Official website: inforegulator.org.za.