Terms & Conditions

Welcome to TNISA Learning Hub.

These Terms & Conditions apply to your use of the TNISA Learning Hub website at https://www.traumaneuro.co.za.

By accessing or using the website, you agree to use it lawfully and responsibly. If you do not agree with these terms, please discontinue use of the website.

These website terms do not replace any separate written agreement, service description, enrolment agreement or payment terms that may apply when you purchase or arrange a specific service.

TNISA Learning Hub provides information about educational support and related services. These may include:

• Homeschooling support for Grades R–9.
• Neurodiversity-informed tutoring and learning support.
• Educational baseline assessments and placement recommendations.
• Neuro Career Matrix career exploration.
• Tutor training and development.
• TNISA Publishing & Mentorship.
• Educational rights information and advocacy-oriented guidance.

The availability, scope, fees, format and conditions of a specific service will be communicated separately where applicable.

A service is not confirmed merely because you have visited this website or submitted an enquiry. Confirmation will depend on the arrangements agreed between the relevant parties.

Information on this website is provided for general educational and informational purposes. Unless expressly agreed as part of a specific service, website content does not constitute individualised professional advice.

Educational baseline assessments are intended to explore relevant learning skills and inform educational recommendations. They do not, by themselves, diagnose ADHD, autism, dyslexia or any other medical, psychological or neurodevelopmental condition.

The Neuro Career Matrix is intended to support structured career exploration. It does not guarantee a particular career outcome, determine a person's abilities solely from a diagnosis or replace individual career guidance where that is needed.

Educational recommendations depend on the information available, the learner's circumstances and the scope of the service provided. No specific academic result, placement decision, qualification, admission or employment outcome is guaranteed.

Where a service is requested for a child, a parent or guardian may need to participate in the enquiry and service arrangements and provide consent where legally required.

Parents and guardians should provide accurate information relevant to the service and discuss any educational concerns or support needs that may affect participation.

TNISA Learning Hub will seek to handle information about children responsibly and in accordance with applicable law.

When submitting a form or contacting us, you agree to provide information that is accurate to the best of your knowledge.

You must not use website forms to submit unlawful, abusive, fraudulent or malicious content, or to distribute spam.

Submitting an enquiry does not guarantee acceptance, availability, enrolment, a particular response time or the provision of a service.

Please do not submit passwords, payment-card details or unnecessary sensitive information through general enquiry forms.

Where services or resources are offered for a fee, the applicable price and payment arrangements will be communicated before you commit to the transaction.

Any applicable booking, cancellation, rescheduling, refund, delivery and payment conditions will be disclosed clearly as part of the relevant service or transaction.

These website terms do not create a universal refund policy and do not authorise the withholding of refunds where a refund is required by law or by the applicable service agreement.

If a specific service has additional terms, those terms will be made available to you before the service is confirmed.

Unless otherwise stated, website text, original educational materials, branding, graphics, publications and other original content made available by TNISA Learning Hub are protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial informational purposes. You may not reproduce, republish, sell, distribute, modify or commercially exploit protected content without appropriate permission, except where permitted by law.

This section does not claim ownership of third-party content or materials that TNISA Learning Hub does not own.

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to the website, its systems or data.
• Interfere with the website's operation or security.
• Upload malicious code or harmful material.
• Misrepresent your identity or authority when contacting us.
• Copy or misuse protected content in breach of applicable rights.

We may take reasonable steps to protect the website and its users from misuse, subject to applicable law.

The website may link to external websites, platforms or services for additional information or convenience. We do not control external websites and cannot guarantee their content, availability, security or privacy practices.

A link does not necessarily imply endorsement, partnership or formal affiliation.

We aim to keep website information accurate and the website available, but content may occasionally be incomplete, outdated or temporarily unavailable. We may update website content, services or features as our operations develop.

Nothing in these terms excludes liability or obligations that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, TNISA Learning Hub is not responsible for losses arising solely from a user's reliance on general website information without considering the user's particular circumstances.

This clause does not exclude or limit liability where doing so would be unlawful, including any non-excludable consumer rights or liability arising from circumstances in which applicable law prohibits such an exclusion.

Nothing in these terms removes any rights available to consumers under the Consumer Protection Act or other applicable South African law.

Our handling of personal information is explained in our Privacy Policy. Please read it to understand how personal information may be handled.

Any consent required for a particular processing activity will be obtained where applicable. Merely using the website does not automatically constitute consent to every possible use of personal information.

We may update these Terms & Conditions to reflect changes in our website, services or legal obligations. The latest version will be published on this page with an updated revision date.

Changes will apply as permitted by applicable law. Where a separate agreement or legal requirement governs a service, that agreement or requirement will continue to apply.

These terms are intended to operate in accordance with the laws of the Republic of South Africa, subject to applicable legal requirements and consumer protections. Any dispute will be dealt with in accordance with applicable law.

For questions about these Terms & Conditions, contact:

TNISA Learning Hub
Email: education@traumaneuro.co.za
Telephone: +27 79 757 0393